Complaints Process

Connectus Business Solutions Ltd aim to provide our valued customers by providing an excellent customer service experience.
In the event you feel that you are dissatisfied with your service please feel free to contact us and explain your experience.

To make a complaint
Please supply us with your name, preferred contact number and address details. Please state clearly why you want to make a complaint and explain the nature of your complaint.
We can be contacted by phone, post or email:

  • Call 0330 4404848 (Select option four)
  • Write to Connectus Business Solutions Ltd, C/O Customer Services, Meteor House, First Avenue, Doncaster, South Yorkshire, DN9 3GA.
  • Email customerservices@connectus.org.uk

Response and Resolution Times
We will respond to any complaint within 48 hours of receipt.  Our aim to resolve all complaints within 28 days.

Escalation
Should you feel that the resolution to the complaint is not satisfactory please ask for your complaint to be escalated to our Head of Operations.

Independent Adjudication
In the unlikely event of a complaint not being resolved within eight weeks of receipt by Connectus you may refer your complaint for independent adjudication through Alternative Dispute Resolution (A.D.R.). We are registered with the Ombudsman Services for Communications, who provide this as a free service to you.

Their contact details are:
Website: http://www.ombudsman-services.org
Phone: 0330 440 1614
Their phone lines are open Monday to Friday from 9am until 5pm. They close at the weekends, on bank holidays and between Christmas and New Year.