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Case Study Espresso Repair

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Overview

Get ready to dive into the world of coffee excellence with Espresso Repair! This passionate, family-run gem in Doncaster is your go-to for everything coffee-related. Whether you’re running a bustling cafe, a chic hotel, a trendy bar, or even just brewing at home, they’ve got you covered. They specialize in supplying, maintaining, and repairing all major coffee machine brands, ensuring your brew is always perfect.

But that’s not all! Espresso Repair also offers a fantastic range of coffee ingredients and barista equipment, from hot chocolate and SHOTT syrups to bubble tea supplies and eco-friendly paper cups and lids.

Don’t miss out on their latest news and exclusive offers—check out their website at www.espressorepair.co.uk and follow them on Facebook today. Your ultimate coffee adventure starts here!

The Issue

Espresso was using a disjointed email system, a traditional telephone system and had poor connectivity within the business, also was unsecure from a cyber protection point of view.

The Solution

Connectus setup Espresso on a new O365 email system, moved the telephone system over to VoIP, installed a more resilient connectivity to the business and put Wi-Fi access points in for additional reliability through the office and they are now fully secure with cyber protection products.

The Result

A fully managed email system, A custom VoIP setup with flexibility to now work away from the office if required, full connectivity across the business, a resilient network with total cyber security protection, this give Espresso the full Connect, Protect and collaborate experience.

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Our first encounter with Connectus was at the Doncaster Showcase, where we shared our IT woes and the urgent need for an upgrade. Chris, our Client Success Manager from Connectus quickly scheduled a visit, diving into a detailed discussion about our needs and how to tackle them. The Connectus team was incredibly helpful, always easy to reach, and guided us through every issue we faced. When it came to upgrading our phone system, Connectus exceeded our expectations from start to finish. They not only provided a seamless transition but also took the time to show us how to use the new system effectively. Espresso Repair wholeheartedly recommends Connectus for their outstanding customer care and expertise!

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