Reports To
Business Development Director
Location
North West
Salary
£37.5k (plus bonus/incentive package to be agreed)
Start Date
Within the next 3 months
Working Hours
40 Hours Per Week
About Connectus
Connectus are a leading Business Managed Services Partner (MSP) with almost 20 years of proven experience of mitigating cost, complexity, and risk for our customers. As a customer’s technology partner, we work closely with them to understand their business challenges, direction, and corporate strategy. We then enable their IT estate to support the desired levels of growth, direction and productivity in a cost-effective, efficient, secure, and proactive manner.
We are proud of our highly skilled UK-based team who are often treated as an extension to that of our clients. When blended with our client success planning approach we ensure that we maintain a close and valuable partnership with our clients.
Job Overview
This role is for an experienced Business Development Manager who possesses a strong drive for results. Duties for the Business Development Manager will include a broad range of tasks such as generating new leads and opportunities, maintaining ongoing customer relationships and networking, implementing success programs, contributing to company sales targets, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Business Development Manager should engage with customers, maximize value, and create strategies to grow our customer base.
Responsibilities and Duties
- Identify new business opportunities, potential clients, and strategic partnerships to expand our customer base and drive revenue growth.
- Develop and execute effective sales strategies and tactics to meet business objectives and sales targets.
- Build and maintain strong relationships with key clients, ensuring high levels of client satisfaction and fostering repeat business.
- Collaborate with cross-functional teams, including marketing, product, and operations, to drive business development initiatives and ensure seamless execution.
- Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.
- Stay updated with industry developments and market trends to identify new growth opportunities and maintain a competitive edge.
- Manage and grow customer accounts
- Development of focused account plans
- Analyse customer data to improve customer experience.
- Manage customer data for marketing campaigns.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Handle and resolve customer requests and challenges.
- Minimize customer churn.
Competencies
- Self-Starter and ability to generate new business
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experienced in proposal and presentation creation
- Patient and active listener.
- Passion for service.
Benefits
- Company car following successful probationary period
- 25 Days Annual Leave (Plus Bank Holidays) Pro-Rata
- One additional Holiday Day for your birthday
- Ability to take an additional 5 days unpaid Annual Leave
- Flexible Working (time and location)
- Company Pension scheme
- Company Team Building and Social Events
- Proven path of career progression in a fast paced and dynamic team environment
- Referral Bonus
- Dog Friendly Office
