Last updated August 2026.
These are the terms and conditions (“Terms”) of Connectus Business Solutions Ltd, a company registered in England and Wales under company number 07738099 and whose registered office is at Meteor House First Avenue, Doncaster Finningley Airport, Doncaster, England, DN9 3GA which is a wholly owned subsidiary of Connectus Group Limited whose registered office is also at Meteor House First Avenue, Doncaster Finningley Airport, Doncaster, England, DN9 3GA (“we”, “us” or “Company”).
These Terms are agreed and shall form part of every contract of sale entered between you Bright Partnership LLP a Limited liability partnership registered in England and Wales under company number OC375074 and whose registered office is at 26 Edward Court, Broadheath, Altrincham, England, WA14 5GL (“you” or the “Customer”) and the Company to the exclusion of all other terms and conditions including any which you may propose. These Terms may not be varied except in writing signed by an officer of the Company.
These Terms relate to the following services provided by the Company to the Customer:
(collectively, referred to as the “Services”).
These Terms include the Annexes and the Schedules insofar as they relate to the services purchased by the Customer. If you do not agree to these Terms, you should not purchase Services from us.
The following definitions and rules of interpretation apply in these Terms and/or in any Annex:
Acceptable Use Policy: the guidelines provided by the Company for acceptable use. These guidelines are shown separately on the Company website but may change from time to time. It is also available on request.
Account: the record of transactions applicable to the Customer associated with the Company.
Additional User: additional users other than the End Users, where appropriate, in respect of any particular Service.
Business Day: a day, other than a Saturday, Sunday or public holiday in England, when banks in England are open for business.
Business Hours: the period from 9.00 am to 5.30 pm on any Business Day.
Company Network: the network infrastructure of the Company.
Company Personnel: all of Company’s directors, officers, employees, consultants, agents, contractors or sub-contractors (and any of their employees or consultants) whether present or future engaged in the performance of the Services from time to time.
Confidential Information: in relation to either party, information which is disclosed to that party by the other party pursuant to or in connection with these Terms (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such).
Contract: these Terms together with the Annex applicable to the Services provided.
Customer Personnel: means directors, officers, employees, consultants, professional advisers, agents, contractors and sub-contractors of the Customer from time to time.
Data Protection Legislation: means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended.
End User: an end user of the Customer, with access to the Services as detailed in the Annex and Order (where relevant).
Hosting Services: the hosting services, as more particularly described in Annex A.
Intellectual Property Rights: patents, utility models, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Leased Line Services: the leased line services, as more particularly described in Annex B.
Microsoft Licensing Services: the Microsoft licensing services, as more particularly described in Annex F.
Minimum Period: 3 years from the date hereof.
Network Services: means the telephone, internet or other ICT service that the Company has agreed to supply to the Customer as more set out in the Order and more particularly described in Annex C.
Order: means an order for the Services which is signed by the Company or such other document or acknowledgement that the Company deems to constitute and Order.
Services: Hosting Services, Leased Line Services, Microsoft Licensing Services, Network Services, Support Services and VoIP Services collectively.
Service Desk: means the customer service and administration telephone service desk facility available to the Customer.
Service Provider: any third party from whom the Company procures services in order to provide the Services under these Terms.
Site: the premises or other locations from and to which Services are to be provided to the Customer as specified in the Order.
Support Services: the support services, more particularly described in Annex D.
VoIP Services: the voice over internet protocol services, as more particularly described in Annex E.
Website: connectus.org.uk
These Terms shall commence on the date when it has been signed by all the parties and shall continue for the duration as specified by the parties, unless terminated earlier in accordance with clause 13 or the relevant paragraph in the corresponding Annex, until either party gives to the other party written notice to terminate.
The Company shall provide the Services to the Customer, as specified in the Annexes hereto.
The Company shall exercise reasonable care and skill in providing the Services.
The Company reserves the right to decline the Services to the Customer.
The Company reserves the right to perform notified maintenance on the Services and wherever possible will provide advanced notice of such maintenance.
The Company shall use reasonable endeavours to provide the Services to the Customer in accordance with the corresponding Annex.
The Customer must ensure they provide the Company with a valid name, address, telephone and email contact address. The Customer must inform the Company of any change in their contact details within three days of any changes having been made.
The Customer shall, where applicable:
If the Company’s performance of its obligations under these Terms is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees then, without prejudice to any other right or remedy it may have, the Company shall be allowed an extension of time to perform its obligations equal to the delay caused by the Customer and shall not be liable to the Customer for the consequences of such a delay.
In consideration of the provision of the Services by the Company, the Customer shall pay the charges as specified upon agreeing to these Terms, corresponding Annexes and Signed Quote / Order number 2101 dated 16th October 2023.
Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Company any sum due under these Terms on the due date:
All sums payable to the Company under these Terms:
Without prejudice to paragraph 7.10 of Annex D or any other charge review mechanism set out in the relevant Annex, the Company may increase the Charges once in any 12 month period by giving the Customer not less than 30 days’ written notice, such increase not to exceed the greater of (i) 5% and (ii) the percentage increase in the Consumer Prices Index (or any replacement index published by the Office for National Statistics) over the preceding 12 months.
The Company and its licensors shall retain all Intellectual Property Rights in the Services.
The Customer grants to the Company a non-exclusive, royalty-free licence to use, copy and adapt any materials, data, systems or other items provided by the Customer to the Company (“Customer Materials”) to the extent reasonably necessary for the Company to provide the Services.
The Customer shall indemnify and keep indemnified the Company against all liabilities, costs, expenses, damages and losses (including reasonable legal fees) suffered or incurred by the Company arising out of or in connection with any claim that the Customer Materials, or the Company’s use of them in accordance with these Terms, infringe the Intellectual Property Rights of a third party.
For the purposes of this clause 8, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the Data Protection Legislation.
Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 8 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Data Protection Legislation.
The parties acknowledge that the Customer is the data controller, and the Company is the data processor in respect of all personal data processed by the Company and the Customer alone as data controller shall determine the purposes for which and the way such personal data will be processed by the Company.
Unless the Customer requests otherwise, the Company may arrange for the Customer’s telephone numbers and details to be published in a telephone directory and made available from directory enquiries services.
The Company may use or disclose information relating to the Customer that it receives or collates if it is required to do so by its telecommunications operators, law, regulation or rules of a securities exchange or other regulatory authority, but only to the extent of the relevant requirement.
The use of any information, including call line identification may be subject to (and therefore the Customer shall comply with) the Data Protection or any other related law or regulation. The Company reserves the right to withhold calling line identification if it believes that the Customer has failed to comply with this clause, or the Company receives a complaint from its telecommunications operators or any relevant authority.
The Company shall:
The Company shall, at its own expense, always during the term of these Terms, maintain in full force and effect policies of insurance with reputable insurers, and produce to the Customer satisfactory evidence of the existence of the same and of their renewal in each Year in respect of:
The Customer shall be responsible for insuring the buildings at the Sites at all times.
Each party undertakes that it shall not at any time during these Terms, and for a period of two years after termination or expiry of these Terms, disclose to any person any confidential information concerning the business, affairs, customers, clients or the suppliers of the other party or of any member of the group of companies to which the other party belongs, except as permitted by clause 10.2.
Each party may disclose the other party’s Confidential Information:
No party shall use the other party’s Confidential Information for any purpose other than to exercise its rights and perform its obligations under or in connection with these Terms.
No party either directly or indirectly shall attempt to entice, solicit or employ, directly or indirectly, any employee, worker, contractor or consultant of the other party for a period of 24 calendar months from the termination of all services provided by the Company. Should either party employ directly, indirectly or via a 3rd party during the period of 24 calendar months from all services terminating then the other party will be entitled to the full replacement value and losses of replacing that employee, worker, contractor or consultant.
References to liability in this clause 12 include every kind of liability arising under or in connection with these Terms including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
Nothing in these Terms limits any liability which cannot legally be limited, including but not limited to liability for:
The Company shall not be liable to the Customer for:
Unless the Customer notifies the Company that it intends to make a claim in respect of an event within the notice period, the Company shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of the event having occurred and shall expire 12 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
The limit on the Company’s liability under these Terms in respect of the Services are as specified in the relevant paragraph of the corresponding Annex.
The Customer shall be liable to the Company for all liabilities, claims and costs arising directly from the acts and omissions of any third parties (including End Users) using the Service through the Customer, relating to the Customer’s use of the Services except where such liabilities, claims and costs arise from the Company negligence or breach of these Terms.
The Customer agrees to indemnify defend and hold harmless the Company against all liabilities claims, liabilities, losses and costs (including reasonable and properly incurred legal costs) arising directly in connection with the Customer’s use of the Services by the End Users or any third party using the Services through the Customer except where such claims arise from the Company negligence or breach of these Terms.
Without prejudice to clause 12.5, where the corresponding Annex does not itself specify a limit on the Company’s liability in respect of the relevant Service, the Company’s total aggregate liability to the Customer arising out of or in connection with that Service (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed the total Charges paid by the Customer for that Service in the 12 months immediately preceding the event giving rise to the claim.
The Company shall not be liable to the Customer for any failure, delay or degradation in the performance of the Services to the extent caused by: the Customer’s own equipment, systems, software or personnel; any third-party network, platform or service provider not controlled by the Company; or the Customer’s internet connectivity or power supply.
Except as expressly set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.
Notwithstanding any other provision of these Terms, where the Company has advised the Customer to adopt any cybersecurity-related product(s) or service(s) offered by the Company and the Customer does not accept that advice or does not subscribe to the relevant product(s) or service(s), the Company shall have no liability whatsoever to the Customer (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss, damage, cost or expense of any kind and regardless of size or type, arising out of or in connection with any cyber incident, security breach, data loss or similar event which the recommended product(s) or service(s) were intended to prevent, detect or mitigate, save to the extent such liability cannot lawfully be excluded (see clause 12.2).
The Customer may terminate these Terms on giving to the Company notice in accordance with the corresponding paragraph of the Annex.
Without affecting any other right or remedy available to it, either party may terminate these Terms with immediate effect by giving written notice to the other party if:
Without affecting any other right or remedy available to it, the Company may terminate these Terms with immediate effect by giving written notice to the Customer if:
On termination or expiry of these Terms:
Offboarding fee: where the Customer terminates the Contract in accordance with clause 13.1 of these Terms (or the corresponding termination-on-notice provision of the relevant Annex), or the Contract otherwise expires or terminates for any reason other than the Company’s uncured material breach or insolvency, the Customer shall pay to the Company an offboarding fee equal to one month’s then-current recurring Charges for the relevant Service. “Offboarding” means the Company’s orderly wind-down of, and exit assistance in connection with, the cessation of the relevant Service, which may include (without limitation) the return, migration or secure deletion of Customer data, reasonable exit assistance and knowledge transfer to the Customer or a replacement provider, and the deactivation or de-provisioning of accounts, licences and equipment. The offboarding fee shall be invoiced on receipt of the Customer’s notice of termination and is payable in full in advance of the Company commencing any offboarding work; the Company shall be under no obligation to commence or continue any offboarding work until such fee has been paid in full.
Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate these Terms by giving 10 days’ written notice to the affected party.
The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under these Terms.
The Company may at any time assign, mortgage, charge, delegate, declare a trust over or deal in any other manner with any or all of its rights under these Terms, provided that the Company gives prior written notice of such dealing to the Customer.
No variation of these Terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
A failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under these Terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.
The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
If any provision or part-provision of these Terms is deemed deleted under clause 20.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
These Terms constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
If there is an inconsistency between any of the provisions of these Terms and the provisions of the Annex, the provisions of the Annex shall prevail.
Unless it expressly states otherwise, these Terms does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
The rights of the parties to rescind or vary these Terms are not subject to the consent of any other person.
Any notice sent under these Terms must be in writing and must be sent by email to the other Party’s last known contact email address, or by hand delivery to the party’s registered address. Time of delivery for email notices shall be the time of transmission. Time of delivery for email notices shall be the time the notice is handed to a representative of the Party. This shall not apply to the service of legal proceedings.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.
Proud sponsors of:
