2Excel provides a VIP Charter service which sees them helping global CEOs, politicians and premier football teams travel the world. Its Special Missions division are on call for search & rescue as well as a rapid oil spill response service, with aircraft on call 24/7. The company even recently provided organ donation flights, requiring swift transfer to specialised medical facilities with rapid flight clearance. With a significant customer base and life-saving missions, 2Excel simply could not tolerate unreliable technology.
Connectus supply 2Excel Aviation with
Business Connectivity and wifi
It was on Boxing Day a few years ago, when there had been a catastrophic flood which put Doncaster-Sheffield Airport out of action, and our communications network down. Recognising the criticality of 2Excel’s business, Dave and his Connectus engineers dropped everything to be on site and help us get operations back up and running as soon as possible. It’s that level of service we always receive – and it’s what we need to operate effectively. It fails every so often but Connectus is always there within the hour to reboot it. Whilst not technically part of their remit, Connectus recognise the need to support wherever they can, because they see themselves very much part of our team. Our customers need and expect an immediate response and a personal approach. We are required to ensure we have a secure, reliable global phone system – telephony provides a rapid, personal layer of response that email simply cannot cater for. Our global business means we are always available and on the end of a phone.
From then on, everything has been good. It just works. As our demands have increased, Connectus has simply met those demands. Of course, our system might be high tech, but we still need it to be simple and quick to use. Now, when we add a new phone user to our expanding interconnected phone network we can make a quick phone call to Connectus and they will be plugged into the network. It makes everyone’s life easier and enables us to concentrate on our core business.
It’s already a close-knit, professional, mature relationship, which will continue to grow as we expand. We know that whatever the issue, Connectus is always there to help – and that support is crucial – and much appreciated.
Dave Jackman | 2Excel Aviation
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