Case Study 2Excel Aviation

2Excel Aviation
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Overview

I have been involved with Connectus for many years on the Doncaster Airport site. I cannot be more happy with the relationship over the years. I once had an internet outage on Boxing Day. One phone call to the on call duty manager and things were quickly actioned. As it happened it was a major outage in Leeds. However the team kicked in and kept me informed. The new support email has been really successful. It means any member of staff can raise an issue and get a response rather than having a single point of contact who may not always be available. I would recommend without hesitation.

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Connectus Solution

Connectus supply 2Excel Aviation with

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Connect

Business Connectivity and wifi

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Collaborate

VoIP

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It was on Boxing Day a few years ago, when there had been a catastrophic flood which put Doncaster-Sheffield Airport out of action, and our communications network down. Recognising the criticality of 2Excel’s business, Dave and his Connectus engineers dropped everything to be on site and help us get operations back up and running as soon as possible. It’s that level of service we always receive – and it’s what we need to operate effectively. It fails every so often but Connectus is always there within the hour to reboot it. Whilst not technically part of their remit, Connectus recognise the need to support wherever they can, because they see themselves very much part of our team. Our customers need and expect an immediate response and a personal approach. We are required to ensure we have a secure, reliable global phone system – telephony provides a rapid, personal layer of response that email simply cannot cater for. Our global business means we are always available and on the end of a phone. From then on, everything has been good. It just works. As our demands have increased, Connectus has simply met those demands. Of course, our system might be high tech, but we still need it to be simple and quick to use. Now, when we add a new phone user to our expanding interconnected phone network we can make a quick phone call to Connectus and they will be plugged into the network. It makes everyone’s life easier and enables us to concentrate on our core business. It’s already a close-knit, professional, mature relationship, which will continue to grow as we expand. We know that whatever the issue, Connectus is always there to help – and that support is crucial – and much appreciated.

Dave Jackman | 2Excel Aviation

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