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Case Study AEGIS Engineering Systems (AES)

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AEGIS Engineering Systems (AES) is a UK-based railway consultancy providing expert engineering, safety assurance, and independent certification services across the global rail sector. Backed by the IKOS Group’s 2,000 engineers, they support clients through the full project lifecycle with deep technical expertise in rolling stock, signalling, infrastructure, digital systems, and safety management. With offices across the UK, Europe, and Canada, AEGIS delivers trusted, accredited assessment and innovative solutions that help rail organisations move forward with confidence.

AEGIS were introduced to Connectus through a trusted referral from one of their directors, who has a professional relationship with our CEO. When selecting a Managed Service Provider, referrals to proven and experienced partners carry significant weight in their decision-making process. This connection was a key factor in their initial interest, and they continue to view it as an important foundation for building a strong and mutually beneficial relationship.

The Issue

Aegis has experienced significant growth over the past few years. Unfortunately, their previous MSP followed a similar trajectory but lost sight of their evolving needs along the way. As their operations became more complex, it became clear that they required a partner who could scale with them, someone who would take the time to understand their business, operate at their pace, and support them with the same level of commitment they offer their own clients.

The Solution

We took the time to truly listen to their needs, and we weren’t afraid to respectfully challenge their assumptions. The consultative approach ensured we weren’t just meeting immediate requirements but were also positioned for long-term growth. Today, they have a fully managed IT support function that’s aligned with their business and built to scale with them into the future.

The Results

AEGIS now have an MSP that has made a genuine effort to understand their business and build meaningful, informed relationships with their teams, whether they’re office-based, remote, or working onsite. We have played a key role in strengthening their security posture, ensuring their users are well-supported, and establishing a clear, strategic roadmap for the future.

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Our partnership with Connectus has been a game-changer for Aegis. As we’ve scaled, they’ve consistently demonstrated a deep understanding of our business and a commitment to supporting us at every level. One of the most valuable aspects of the relationship has been having a dedicated IT support presence on-site each week. This hands-on support has been instrumental in resolving day-to-day issues quickly and building strong relationships with our team across all working environments. When we recently relocated to a significantly larger premises, Connectus played a central role in ensuring the transition was seamless. Their planning, responsiveness, and execution meant we experienced minimal disruption and were fully operational from day one. What truly sets them apart is their willingness to go beyond the expected. They’re always available to join client meetings involving IT systems, offering expert guidance and ensuring any new systemisation or innovation integrates smoothly into our existing infrastructure. Connectus isn’t just a service provide; they’re a trusted partner in our growth journey. We’re not just supported, we’re empowered.

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