2nd Line Engineer (North West)

Accent Shape

Reports To

Group Operations Director


Salford and covering the North West


Up to 35K dependent upon experience

Start Date


Working Hours

40 Hours Per Week

About Connectus

Connectus Group Ltd was formed after it acquired a renowned Doncaster based telecommunications company called Eximus Solutions at the beginning of 2018. Further expansion of the past 4 years has come via organic growth and the acquisitions of Cyber Security Specialists Cybersity, Hosting Provider YouCloudIT and leading IT Service Management company KTSL

Since the Acquisition, we have:

  • Increased our headcount to 65 skilled colleagues
  • Grown revenues to over £10m
  • Opened two further offices at AJ Bell Stadium in Salford and at Daresbury Sci-Tech along with Corsham Egham and Dublin
  • Increased our customer base to over 820 business and public sector clients
  • Attracted funding from FW Capital and DropJaw Ventures Group
  • Launched our Connect-Protect-Collaborate range of fully managed services

Connectus Group Limited has a heritage of 20 years’ experience working with public sector Clients, Technology Partners, Schools, SME’s and large corporations across the UK to provide our managed services solutions to enable them to work faster, smarter and more securely.

We help our clients mitigate cost, risk and complexity via our simple One Provider approach, providing our customers with the tools for growth through our range of services covering connectivity, network and cybersecurity, voice, IT support and data storage and backup.

Job Overview

The Field Engineer will be based out of Connectus Group’s Manchester office, however travel to other Company and client locations will be needed. The 2nd line Engineer will provide onsite installation services along with 1st and 2nd line IT/ technical Support.

The ideal candidate should have at least 3-4 years’ experience working within a 1st/2nd line support role, be customer service focused, naturally strives to be and do better, wants to progress their IT Career to the next level and has knowledge in Microsoft Technologies, Server Virtualization and Enterprise Networking. The candidate should be self-sufficient and have a pro-active approach to their role, able to work under pressure and have initiative.

Working as part of a geographically dispersed support team the candidate will be required to assist their engineering colleagues as and when its needed.

The role will be diverse as we work with different types of clients and environments so it’s important that the candidate is able to adapt to situations under pressure to find resolutions.

Responsibilities and Duties

  • Assisting the Service Desk when call volumes are high
  • Resolve incidents within the Service Level Agreements
  • Attend customer sites for incidents and installations
  • Provide pre-sales technical assistance to the Sales team as and when required.
  • Build, Implement and support the Connectus Group’s VOIP Platform and its users.
  • Provide match day support for the sports events at the customer site, time off in lieu is given to the Engineer for the additional match day support.
  • Undertaking and working on small to medium sized projects and technical implementations as instructed by management
  • Keeping documentation up to date for all systems (hardware and software). Including all applications installed and network topology/diagrams
  • Liaising with 3rd parties and suppliers
  • Escalating faults to 3rd line support if required


  • Minimum of 3 years’ experience working in a 1st / 2nd line position (Essential)
  • Previous experience working for a Managed Service Provider (Desirable)
  • Full UK Driving License (Essential)
  • Knowledge of the technologies listed below (Essential):
    • Windows Server 2012 – 2022
    • Windows 10/11
    • Office 365
    • Microsoft Active Directory (On-prem and Azure)
    • Server virtualisation (Hyper-V / VMware)
  •  Desired
    • LAN/WAN Technologies (Routers, Switches, Firewalls)
    • Basic understanding of Fiber Optic communications
    • Basic understanding of VOIP, SIP and ISDN
    • Basic understanding of ADSL/VSDL, FTTC, FTTP and Point to Point technologies
  • Experience working with Ubiquiti Unifi products – AP’s, Switches and USG’s (Beneficial but not essential)
  • Experience in working on SonicWALL & Fortinet Firewalls (Beneficial but not essential)
  • Certifications relating to the required technologies would be beneficial.


  • 25 Days Annual Leave (Plus Bank Holidays) Pro-Rata
  • One additional Holiday Day for your birthday
  • Ability to take an additional 5 days unpaid Annual Leave
  • Length of service awards
  • Flexible Working (time and location)
  • Company Pension scheme
  • Free on-site parking
  • Funded Personal Training & Development Plan including Study support
  • Company Team Building and Social Events
  • Free tickets to a range of Sporting events including full hospitality
  • Modern and efficient IT Equipment including your choice of Smart phone
  • Proven path of career progression in a fast paced and dynamic team environment
  • Referral Bonus
  • Dog Friendly Office


If you are interested in applying for this role, please send an email with your CV and a covering letter to donna.oneill@connectus.org.uk

We look forward to hearing from you!