Conversations explained
Everything you need to manage customer conversations efficiently, respond faster, and deliver a consistent experience through WhatsApp.
As one of the most popular forms of communication. It’s understandable that businesses want to leverage this popularity and communicate with their customers via the app.
Connectus can enable you to provide WhatsApp Business to your customers.
The WhatsApp Business platform is an efficient, scalable solution designed for businesses to integrate into their day-to-day operations on the Connectus platform. Seamlessly integrating into the Connectus platform, WhatsApp Business empowers any team to deliver exceptional personalised customer service.
WhatsApp Business enables your customers to deal with multiple enquiries and have complete visibility of incoming enquiries.
Through automatic routing, enquiries can be directed to the right person and place, keeping customer experiences seamless and customer service a high priority.
Customers expect excellent communication, and the demand for instant access to a business’ customer service team is high.
As a Connectus partner, the ability to offer your customers WhatsApp Business allows them to stay a step ahead and offer their customers outstanding service.
By channelling conversations via Connectus, you can track all your communications in one system.
WhatsApp for Business is changing the face of customer service. Send and receive media documents, URLs, images and video to customers.
Marketing & Utility Message Templates
A business-initiated conversation in relation to topics such as: transactions, post-purchase updates and notifications or billing statement.
If it doesn’t fall under utility, a business may initiate a conversation in relation to marketing a product, service or business.
How does WhatsApp Business compare to WhatsApp?
The WhatsApp Platform is perfect for medium to large businesses and call centres that require a high level of customer service interaction such as Sales and Marketing, Operations and IT.
For smaller businesses, WhatsApp Business is the ideal option for interacting with customers one to one and in group messages.
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